How We're Moving Forward

Dear Valued Customer,

I write to you today with a hopeful optimism, encouraged by the signals of progress starting to appear all across the country. We continue to offer our thanks and support to the leaders, officials and especially the health professionals and service workers on the front lines, working so hard to keep all of us safe and healthy.

Over the past three weeks, our team has worked hard to expand the support available to our customers, carefully and cautiously – and made great progress. As of today, we are now producing nearly every product across our extensive line, at one or more of our nationwide facilities that’s open and operating. We are working to open up more sizes, stocks and finishes on a daily basis.

Please understand, we are 100% focused on ensuring that we meet production turnaround commitments we’ve made to you.

We realize that delays – whether unexpected, unpredictable or unavoidable – can disrupt your business. Our operations teams are monitoring incoming orders around the clock, every day, adjusting and adapting wherever possible to deliver the quality work you expect within the time we've estimated. This week, we are reopening an additional facility, and bringing in additional staff wherever safe and possible across our nationwide network, to strengthen our ability to provide Next Day Production as promised.

We know you’ve faced long hold times and other challenges in getting information on your orders in recent weeks. We have increased customer service staffing, including an additional expansion starting today, to improve these response times and our ability to serve you better.

We’re honored to play our part to help you and your customers navigate these uncertain and challenging times. We’re also inspired by the creativity of our industry – trade associations, franchise groups, and individual members of our print and design communities – exploring new ideas and doing whatever it takes to stay connected through this time. You’ll find our favorite suggestions shared on our Instagram, Facebook and LinkedIn pages.

Your partnership is incredibly important to us - and in times like these, you need to trust and rely on your partners more than ever before. We’re so glad you’ve chosen to work with us, and remain focused on earning that trust every single day. Today and every day, thank you for your business and support.

Sincerely,

Simon Beltran

President, 4over

Are you accepting orders?

Yes, we ARE currently accepting orders and able to produce most of our product line. Our national footprint allows us to route orders appropriately to open facilities, and we’re continuously updating our website so you can view and order available products.

Are you offering Free Local Delivery or Pick Up?

Free Local Delivery IS available for select products to customers within 4over's designated Local Delivery Zones. If you are placing an order and Local Delivery is showing as available, we will ship the order to you at no additional charge. As we bring more operations back online each week, please note, availability of this option will vary by product and area — but rest assured, we are working to expand the availability of this service every day.  

Our Customer Pick Up option has been suspended temporarily, to protect the health and safety of our employees and customers, in line with local community guidelines to restrict non-essential contacts.

Can I expect my order to arrive on time?

We are working hard to meet our normal turnaround times. Unfortunately, we are not able to guarantee a set timeframe for every order, as we adopt enhanced safety procedures to ensure a safe work environment for our employees. Please allow one to two additional days for your order to arrive. In rare cases, we may reroute your order to another facility due to a facility closure. We will make every effort to expedite production and shipping for your order, so it can be produced in the turnaround time you have selected.

Are you offering Next Day or Same Day Turnarounds?

Next Day Turnarounds are being offered for select products; we hope to expand availability of Next Day, and consider addition of Same Day options, as the situation continues to evolve. We’ll let you know as soon as availability of these services returns. In the meantime, the continuously updated trade.4over.com is your best resource for product and service availability. For current orders in the system, please allow the full turnaround time for production.

I am on trade.4over.com and unable to check out. What should I do next?

Please check your shopping cart for any saved orders that may have a Next Day or Same Day turnaround. These options are not currently available on many products, and may prevent you from proceeding with your order.

What should I do if I need to order a reprint?

We apologize for any inconvenience or challenge you may have with your order. Due to some temporary facility closures, we can only process reprints on new orders at this time. We’ll provide you with a full refund, which you can then use to place a new order or refund your customer.

I had a package returned to you. How can I get it reshipped?

We know some closures have been inevitable, and understand that some of you may not have been able to receive your order. We want to help. Please reach out to Customer Service so we can track your order and determine the next steps for a successful delivery.

How can I contact you with questions about an order?

Our customer support is available Monday through Friday, 6am to 4pm Pacific. You can also reach us at customerservice@4over.com. Please note, we’re receiving a higher call and chat volume than normal, and you may experience a delay in response times. We are answering as fast as possible, and we do apologize for the inconvenience.

I received an email that my order has been shipped, and a tracking code was provided, but I have yet to receive my order.

Effective March 24, 2020, UPS has suspended their service guarantee for all U.S. origin shipments. You will still receive your order, but it’s not guaranteed to be delivered within the shipping time frame you selected. For more information, please visit the UPS website.

Can I order Promo items?

Yes, we are continuing to accept orders for promo items on promo.4over.com. In fact, we have just reduced pricing on ALL promo.4over.com products across the site!  

In addition, we are again offering t-shirts and tote bags on trade.4over.com and 4over.com, in our usual quantities. Visit either site for more information.

Please visit trade.4over.com for the most up-to-date FAQs.